The RBM Group LLC is a boutique consulting firm specializing in providing a full range of customizable services to the Food and Beverage Hospitality Industry.
The Principals in our group have more than one hundred years collective experience working as key executives with some of the most innovative food and beverage operators in the Gaming, Restaurant and Bar, Nightclub and Hotel industry. We bring this expertise to every project, and pride ourselves in our ability to consistently deliver the desired outcomes our clients expect.
To engage with our clients in purposeful action that achieves their entrepreneurial or organizational objectives for exceptional food and beverage operations within the context of their unique business goals and service culture.
Unlike other companies who advance a “one size fits all” approach to problem solving, we recognize that no two operations are exactly the same and that each client’s needs and objectives are unique to the circumstances at hand. Accordingly, our approach is to fully engage in an immersive orientation to our client’s business goals and service culture allowing us to effectively integrate their unique business dynamic into specific customized solutions that are substantive, workable, sustainable and, importantly, affordable.
Buck is a graduate of Cornell University School of Hotel Administration, and brings more than 35 years of experience to the team. His background includes both Front and Back of House leadership roles in Hotels, Casinos, Restaurants, Bars and Clubs. He held dual executive positions for Harrah’s Entertainment, Inc. (now Caesar’s Entertainment) as Corporate Director of Operations and Corporate Director of Service Training and Development. During his tenure with Harrah’s the training program he developed was recognized by the National Restaurant Association Educational Institute with their Employer of Choice Award. Most recently Buck was the Regional Director of Operations for China Grill Management where he had oversight of twelve restaurants located in five states and Mexico.
Eric is a 30 year veteran of the hospitality industry and responsible for the opening of more than 80 restaurants, bars and clubs during his career. He has been an owner operator, and has partnered in projects from quick serve concepts to Michelin rated fine dining restaurants. He has held key executive positions with Richfield Hospitality, with Harrah’s Entertainment as Corporate Director of Beverage Operations and with China Grill Management. Recently, as the Director of Operations for Hakkasan Las Vegas, Eric opened the largest restaurant and nightclub project in Las Vegas history. Eric has also served as a member of the Cheers Editorial Advisory Board.
Belinda is a highly skilled professional with more than thirty years experience in Risk Management, Insurance and Claims Management in the Hospitality Industry. She joins The RBM Group from Resorts World Las Vegas where she was responsible for the development and implementation of risk management strategies to support the $4.5B mega-resort, both during the construction phase and post opening operations. During the construction phase she managed the Resorts World Las Vegas OCIP (Owner-Controlled Insurance Program) collaborating and coordinating with the OCIP Administrator and OCIP carriers. She worked closely with the Legal Department to create insurance requirements for all third party contracts and she administered the Property Risk Management & Casualty Program serving as a liaison between insurance brokers, carriers and Resorts World. Prior to Resorts World she was with MGM Resorts International where she served as Executive Director of Claims for Corporate Risk Management. During her tenure, Belinda was responsible for the development and implementation of the company’s centralized corporate claims program, as well as oversight of the claims management program and company-wide audits. She served as corporate liaison to property Risk Teams regarding claims investigations and she collaborated with Corporate Security to create company-wide Security Report Writing training programs. Under her leadership, MGM Resorts reduced open claims by 95% over five years, reduced the duration of average open claims from two years to four months, and reduced claim costs by $8 million over three years. Earlier Belinda held the position of Director of Risk Management for MGM Resorts where she managed the liability division of Risk Management for Bellagio, Monte Carlo, MGM Resorts Events, and other corporate entities. Before working at MGM Resorts she was General Manager at All Claims of Nevada, Inc., Program Administrator at Independent Plan Administrators (IPA), Legal Assistant at Harrah’s Entertainment, and Risk Manager at Harrah’s Laughlin Hotel & Casino with responsibility for Workers Compensation, Safety and Guest Claims.
With experience encompassing over 30 years in the hospitality industry, Joel realizes the importance of guest focus and operational management. Beginning as Manager at Houlihan’s Old Place following his graduation from the prestigious Cornell University School of Hotel Administration, Joel has experienced nearly every role offered by restaurants and other upscale dining settings. His experience includes time as General Manager for national restaurant chain TGI Friday’s, Inc., Vice President of a restaurant cooperative designed to enhance purchasing power, owner of his own restaurant, consultant to various dining establishments, and as Corporate Director of Purchasing for an international restaurant company. Joel recently earned his MBA degree from Lynn University in Boca Raton and currently is an adjunct Professor at Florida International University Chaplin School of Hospitality and Tourism Management where he teaches courses in Purchasing and Menu Planning. Recently Joel founded the non-profit website RealEats.org dedicated to being the independent resource for sustainable restaurant foods.
Mark began his career in food and beverage almost thirty years ago in Chicago where he worked with several notable restaurateurs before joining Richard Melman and his Lettuce Entertain You group. After opening Joe’s Seafood, Prime Steak and Stone Crab he tired of the Chicago winters and moved west to Las Vegas joining Jeffrey Chodorow’s China Grill Management team at Mandalay Bay Resort and Casino. Mark managed one of the highest volume restaurants at Mandalay Bay averaging almost 2000 covers daily before accepting the position as Regional Director of Catering for China Grill Las Vegas. From there Mark advanced to the Director of Food and Beverage for Mondrian West Hollywood (Morgans Hotel Group) where among other duties he oversaw operations for the iconic Asia de Cuba restaurant. Mark was then recruited by Ian Shrager to return to Chicago and open food and beverage operations in Shrager’s latest venture, PUBLIC Chicago (formerly the Ambassador East Hotel) in Chicago’s fabled Gold Coast neighborhood. It was here that Mark oversaw the grand reopening of The Pump Room restoring this landmark restaurant to its most prominent success in more than 50 years. Mark has led opening Task Force teams on more than fifteen projects in his career to date.
All of our services are customized to achieve the desired outcome of the project at hand. Below is a sampling of services that can be packaged to meet your specific objectives.
Some of the notable projects our team has worked on, either collectively or independently,include the following: